We are fully aware that some online payment transactions encounter difficulties. With Sendbox protection, you can be compensated for some of these difficulties encountered. You can always trust Sendbox to secure your transactions too.
Sendbox Buyer Protection may compensate you fully if an eligible item that you paid for via our platform doesn’t arrive, or doesn’t match the seller’s description. This protection can cover your eligible online physical purchases shipped via Sendbox Shipping. Conditions apply.
What is covered? Tangible items that can be shipped and does not violate Sendbox policies. Here are a couple of situations this Buyer Protection may cover: you bought 4 wallets but got only 3 wallets, you bought a shoe but got a bag, item was damaged during shipping, or you paid for an authentic brand but got a fake. You must open a dispute within 3 days or you will not be covered.
What is not covered? Intangible items like services, knowledge, consultations, digital media, anything you buy in person, or items that violate Sendbox policies. You must open a dispute within 3 days or you will not be covered.
Refunds If a tangible item doesn’t get delivered or doesn’t match the description and your payment is confirmed, we will refund the full payment of eligible payments (including shipping cost)
Sendbox Protection can shield you from unauthorized payments and wrong claims by a buyer. Provided that you meet the eligibility requirements, you may be protected.
Terms and Conditions This protection covers tangible goods paid for with Sendbox Escrow Payment in one transaction and if the goods was shipped to a registered delivery address through Sendbox Shipping during the transaction.
The below documents are to be provided for investigation:
Our Seller Protection program does not cover:
Support We are available to resolve all payment issues on our platform. Please contact us by: